Frequently Asked Questions

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General

How is AZEK® different from TimberTech®?

Both AZEK® and TimberTech® are a smarter alternative to traditional hardwoods because they will not rot, crack or warp and are mildew, moisture, scratch and insect resistant. Also, both AZEK and TimberTech’s Legacy, Tropical and Terrain Collections have a 30 Year Fade and Stain Warranty.

TimberTech® Terrain, Tropical, and Legacy collections have a generous wood-grain detail and heft to them. They are also capped on all 4 sides to prevent fade & moisture damage. They are also the smart choice for eco-conscious clients, as TimberTech decking is made from up to 73% recycled materials. Plus, this line also offers a great, entry-level option for clients stepping into the engineered hardwood space for the first time.

The AZEK® Deck collections offer sleek and sophisticated textures and styles. They are protected by Alloy Armour Technology™ – our proprietary capping material. They offer superior heat dissipation and the Vintage Collection® has a class “A” flame spread rating. AZEK is also the best option for roof top decking due to light weight and weather resistance. It’s also great for projects around water as core is made from cellular PVC polymer.

Can I install AZEK® products myself or do I need to hire a contractor?

While you can install AZEK® products yourself, we highly recommend that you hire a professional contractor. AZEK PRO contractors are trained to install our products, so they know exactly what they’re doing. They’ll ensure that everything is installed properly and abides by the manufacturer’s guidelines. From quick replacements to brand new custom decks, our PROs are ready and able to tackle your next project.

I want to see an AZEK® Deck in person. Where can I find your products?

There are two ways to see AZEK® products in person. 1) Visit a dealer in your area or 2) order free samples online.

DECKING

Will AZEK® Deck get mold on it?

Yes, AZEK® Deck can get mold on it. Depending on environmental conditions of moisture and temperature, mold and mildew can appear on any outdoor surface. However, mold and mildew on AZEK decking only occurs on the surface of the boards and does not penetrate through the deck board. Surface mold and mildew on AZEK Deck can be removed using a cleaner such as Chomp, Zep 505, Simple Green or Krud Kutter or a 1 to 4 mixture of bleach and water may be used. Apply cleaner or mixture directly to affected area, use a stiff nylon bristle scrub brush and scrub the area until the mold or mildew is removed. Rinse the area thoroughly and towel dry. Repeat if needed.

Is AZEK® Deck ICC code compliant?

Yes, AZEK® Deck has obtained two code research reports ESR-1667 (ICC) and also CCRR-0101. The details of both reports can be reviewed on our Technical Resources Page.

Can I use AZEK® Deck on a roof top application?

When AZEK® Deck is properly and securely attached to framing or sub-structure which is rigid and soundly fastened to building or structure, AZEK® Deck can be used in a rooftop application. However, in areas with unobstructed airflow, like roofs and on grade applications, a minimum of 1 1⁄2” sleeper system is required. The deck boards must be attached to a properly secured understructure and leave a minimum of a 1/8” gap between deck boards. DO NOT ATTACH DECK BOARDS TO A FLOATING SUB-STRUCTURE. Consult the AZEK Deck Installation Guidelines for recommended fastening. As always, be sure to consult your local building code official(s) for railing requirements on any deck application. To get deck and railing ideas, be sure to check out our 3D Deck Designer.

What is the best way to clean AZEK® Deck?

While AZEK decking is low-maintenance, the truth is, any outdoor surface is going to be subjected to environmental dirt and/or common food type spills. To keep your AZEK® Deck or AZEK® Porch clean, use soap and water or an all-purpose cleaner such as Chomp gutter cleaner, Zep 505, Simple Green or Krud Kutter with a stiff, natural fiber brush. It is best practice to clean small, manageable areas to prevent the cleaner from drying on the deck or porch surface. All cleaning products should be rinsed off thoroughly. Always read the cleaning product manufacturer's specific information before using any product on your AZEK Deck or Porch and follow their instructions. It is also a good idea to test the cleaner on a scrap piece or inconspicuous area of the deck to make sure it does not harm the surface.

Note that composite deck cleaners such as Corte Clean®, Thompson’s Waterseal® Oxy Action, Olympic® Premium Deck Cleaner, or other cleaners specified as composite deck cleaners, in powder or liquid form, should NOT be used with AZEK Deck or Porch. AZEK Deck and AZEK Porch are capped polymer (PVC) planks and not a wood/plastic composite. DO NOT USE Solvent based cleaners such as Goof Off, Graffiti Remover, Nail Polish Remover or similar products on AZEK Deck or Porch. Reference the Care and Cleaning Recommendations for more details. For specific cleaning needs, please contact AZEK Customer Service or 1-877-ASK-AZEK for proper guidance.

Can AZEK® Deck be used near water?

Yes. Since AZEK® Deck is capped polymer decking, it is resistant to rot and decay caused by moisture, making it the ideal material to use around water. It’s comprised of 100% inorganic materials, which means it isn’t susceptible to moisture related deterioration commonly seen with wood. Its synthetic makeup protects it against rotting, warping and cupping—all water-related issues. If you want to include a water feature in your deck plan, AZEK capped polymer decking is the perfect material to choose.

Can I use AZEK Adhesive or caulk with AZEK® Deck?

No, AZEK Adhesive and caulks are not recommended for use with AZEK® Deck. Do not get any PVC glue or similar substance on the surface of an AZEK deck, as it may discolor and permanently damage the AZEK deck surface.

Will AZEK® Deck weather?

Protected by Alloy Armour Technology™, the latest in materials science innovation, AZEK® Deck is the most beautiful and long lasting wood alternative available. It also comes with a 30-year Fade & Stain warranty, but eventually all decking products, natural or man-made, will experience some weathering. It’s all about where you live and the environmental and climate conditions in your particular area. That said, compared to traditional wood, AZEK weathers the least. For other advantages, check out this great decking materials comparison chart.

Can I power wash AZEK® Deck?

Yes, when the pressure is set to 1300 psi or lower, and when using a fan tip nozzle. Always keep the nozzle at a reasonable distance from the surface to prevent damage. To be safe, first try the power washer on a scrap piece or inconspicuous area of AZEK Deck to be sure that you will not damage the surface. In some situations, power washing alone may not provide optimal results. Refer to Care and Maintenance section in AZEK Installation Guidelines.

What is the minimum height from the ground that AZEK® Deck must be installed?

When AZEK Deck is properly fastened to structurally sound and secure framing, there is no minimum height or ground clearance requirement for AZEK Deck and Porch. Be sure to follow all recommended guidelines for installing AZEK Deck.

What is AZEK® Deck made of?

AZEK® Deck is made of polymer (PVC), which is composed of 100% inorganic materials, and is capped with proprietary Alloy Armor Technology™. This protective “cap” provides superior stain and fade resistance and is the reason we can back all our products with an industry-leading 30-year warranty.

What colors are available for AZEK® Deck?

The fashion forecast for your deck can be sleek and modern, traditional or rustic! You can even bring indoor flooring looks to the outdoor deck. AZEK® Deck has one of the widest selections of styles and colors to choose from, ranging from light natural shades, to neutrals, to deep rich colors of the tropics. There is sure to be a look that complements your home’s exterior. Review our decking collection to see all available colors, swatches, and inspiration.

RAILING

What comes in the AZEK Baluster pack?

An AZEK Baluster pack contains composite balusters in quantities of 18 and aluminum balusters in quantities of 20. These packs are used with AZEK® Rail packs to build the rail section that goes between posts.

What size Secure Mount Posts do I need?

The Secure Mount Post is adjustable and accommodates 36’’ and 42’’ railings. We also offer a 6’’ Secure Mount Post Adaptor to make the Secure Mount Post compatible with our 6’’ Post Sleeve.

Can you paint AZEK® Rail?

We do not recommend painting AZEK® Rail. Since AZEK Rail is a capped composite with PVC performance materials that will never rot, peel, or splinter, there is never a need to paint them. Fortunately, AZEK Rail comes in a variety of colors and infills for a truly customizable rail system—eliminating the need for paint all together.

What is the exact length of the AZEK® Rail kit?

6’ rails are 72” in length from the manufacturer, but both ends must be cut down a minimum of 1” to achieve proper baluster spacing between the last baluster and the post to comply with local code requirements. 8’ rail are 96” in length. 10’ rails are 120” in length. Please note, our code compliance testing is conducted based on 6’, 8’ and 10’, on-center, installations.

What is included in an AZEK Glass Channel kit?

The AZEK Glass Channel kits include a top and bottom aluminum channel, rubber gaskets, and fasteners required to attached the channels to our composite railing. The AZEK Glass Channel kits do not contain the glass panels.

Can I use an aluminum baluster with AZEK® Rail?

Most of the AZEK® Rail profiles can be installed with AZEK round or square aluminum balusters using a Custom Rail Pack. The AZEK® Rail system has only been tested with our aluminum balusters; therefore, we do not warranty the use of other manufacturer’s components with AZEK Rail. For more information about installation, please reference our Rail Installation Guides.

What comes in the AZEK® Rail Pack?

An AZEK® Rail Pack contains the top rail, bottom rail, 2 support rails and hardware to build a rail section. Infill options are sold separately to allow for more custom styling.

How do I clean AZEK® Rail?

AZEK® Rail can be cleaned using a soft white cloth with warm water and a mild soap, followed by a thorough rinse. Chomp Gutter cleaner also works great on AZEK Rail. DO NOT USE Solvent based cleaners such as Goof Off, Graffiti Remover, Nail Polish Remover or similar products on AZEK Rail.

What comes in the AZEK® Rail kit?

An AZEK® Rail kit contains the top rail, bottom rail, 2 support rails, balusters, and hardware to attach the railing section to the posts. Rail kits do not include posts, just the railing parts between the posts. AZEK Rail kits are only available in white in Premier®, RadianceRail® and Trademark™ profiles and are available in 6’ and 8’ sections.

What are the differences between railing collections?

We offer two different railing collections, Classic and Contemporary.

Classic Profiles:

  • Premier Rail® features a Victorian top rail profile, available in White, Black, Brownstone, Slate Gray and Kona®.
  • RadianceRail® features a traditional look with smooth lines and invisible hardware. It is available in White, Black, Kona®, Brownstone, and Slate Gray.
  • RadianceRail® Express is our value-focused option and comes in White Black and Kona®.
  • Trademark Rail™ features a Colonial handrail profile, available in White.
  • Reserve Rail™ features a large, more generous profile for a grand, stately look, available in White.

 

Contemporary Profiles:

  • Evolutions Rail® Contemporary - A modern aesthetic features a continuous top rail and comes in Black or Traditional Walnut.
  • Evolutions Rail® Builder - Achieve the dramatic look of Evolutions Rail at a value-conscious price point.This line comes in Black, Brick or Traditional Walnut.
  • Impression Rail® - An aluminum system with streamlined features. It is available in Black and Bronze.
Can AZEK® railing and decking products be curved or bent?

Yes. AZEK® railing and decking products can be curved or bent using heat and force to create custom shapes. Because curving/bending is performed by customers on their own or by third-party fabricators, AZEK cannot guarantee the integrity or performance of such applications, including the potential effect to the products’ structural rigidity, aesthetics or other product attributes. Any problems to the decking or railing products resulting from curving/bending are expressly excluded under AZEK’s Limited Warranty. AZEK recommends that all designs be reviewed by a licensed architect, engineer or local building official before installation.

TRIM

Do I need to paint AZEK® Trim?

No. AZEK® Trim products do not require paint for protection, but may be painted to achieve a custom color or to cover nail holes that have been filled. If you choose to paint, use 100% acrylic latex paint with an LRV of 55 or higher. Definition of LRV (Light Reflective Value): LRV is the amount of light reflected from a painted surface. Black has a reflectance value of Zero (0) and absorbs all light and heat. White has a reflectance value of nearly 100 and keeps a building light and cool. All colors fit between these two extremes. Light Reflective Values are given as a percentage. For example, a color with a LRV of 55 means it will reflect 55% of the light that falls on it. For darker colors (LRV of 54 of lower) use paints with heat reflective characteristics specifically formulated for use on vinyl/PVC products. These paints/coatings are designed to reduce excessive heat gain. WARNING: It is recommended that should you choose to paint a darker color (LRV of 54 or lower) all aforementioned installation steps should be followed.

Can AZEK® Trim be used in interior applications?

Yes. AZEK® Trim products can be used on a variety of interior applications. However, you should check with your local building code before installing AZEK Trim products in an interior application.

Does AZEK® Trim come in colors?

No, AZEK® Trim products are manufactured in a matte white finish only, but can be painted to achieve a custom color. Please refer to the painting section in our Trim Installation Guidelines.

What can I use to clean AZEK® Trim?

Depending on degree of cleaning needed, power wash or hose loose dirt off of the trim board. If using a power washer, be sure to test the pressure setting and nozzle first to ensure that the surface of the trim will not be damaged. Other cleaning methods include using a soft cloth and a mixture of mild detergent. Some people have found the Mr. Clean Magic Eraser to work on pencil or other black marks. Other methods include, mild household spray cleaner like Simple Green or Krud Kutter Cleaner/Degreaser, Oxiclean, or denatured alcohol. When using cleaners other than a mixture of mild detergent and water, it is best to test on a small area or a scrap piece of AZEK Trim, to make sure it does not harm the surface or damage the product’s appearance. Always read the cleaning product manufacturer’s specific information before using any product on your AZEK Trim and follow their instructions. WARNING: Keep children and pets away from cleaning product and the Trim until completely dry. IMPORTANT: Do not use solvent based cleaners as they can harm the finish of AZEK Trim. Consult with your paint manufacturer for instructions on cleaning AZEK Trim that has already been painted.

What type of fasteners should be used to install AZEK® Trim?

You will want to use the same fasteners you would use for installing wood trim and siding. They should be stainless steel or hot dipped galvanized and long enough to penetrate the substrate a minimum of 1-1/2”. For best results, use fasteners designed for wood trim and wood siding. These fasteners have a thinner shank, blunt point, and full round head. Standard nail guns work well with AZEK® Trim. If using pneumatic tools, use a fastener with a full round head and set the pressure so the fastener goes just beneath the surface of the AZEK board. IMPORTANT: Staples, brads, and wire nails should never be used. These products have shanks that are too small in diameter to control the thermal expansion and contraction properties of AZEK Trim. For a finished look the Cortex fastening system can be used to reduce the need to field apply paint when the trim is going to be left white. Please see AZEK Trim installation guidelines for details.

Can AZEK® Trim be used in structural application?

No, AZEK Trim cannot be used in structural applications. WARNING: AZEK® Trim products cannot be used in any stress or structural applications. AZEK Trim products can only be used as the decorative part of your application; either wood or metal structural components need to be incorporated for structural applications. Check with your architect or builder if your application is structural.

What can I use to fill nail holes in AZEK® Trim?

The following products may be used for filling trim nail holes:

  • Acrylic caulk
  • Polyurethane/urethane caulk
  • Auto body Bondo
  • Vinyl spackle/painter’s putty
What type of caulk can I use with AZEK® Trim?

You can use an acrylic, urethane, or polyurethane caulk with AZEK® Trim.

PAVERS

Are there any building code requirements or building code reports available for Canada?

Not at this time.

Are there any building code requirements for AZEK® Pavers?

AZEK® Pavers is subject to the same building codes as other pavements. These may include subbase grade, ratios between permeable and impermeable areas, easements, etc. When used to resurface decks, AZEK has not been made aware of any code requirements or other required test reports (such as ICC-ES) as AZEK Pavers are considered a “covering.” When used to resurface flat roofs, AZEK Pavers has typically been considered “overburden” and not subject to specific fire or wind uplift requirements. That said, AZEK Pavers still maintains recommendations for installation in various wind uplift situations like building height, parapet wall height, wind zone, etc. See our AZEK Pavers Install Guide for more details.

Can AZEK® Pavers be used to resurface a concrete or asphalt driveway?

AZEK® Resurfacing Pavers should not be used for resurfacing a concrete or asphalt driveway, as they are not recommended for vehicular traffic.

Can AZEK® Pavers be used on a roof pedestal system?

AZEK® Pavers are not structural and therefore cannot be used with pedestal systems.

Can I install AZEK® Pavers on a flat roof that has fire code requirements?

The ability to use the AZEK® Pavers system on a flat roof is dependent on individual city codes. There are numerous flat roof projects in nearly every market across the U.S., parts of Canada, Puerto Rico, and Japan. The material meets "Class C" fire code rating. In some markets, AZEK® Pavers are classified as "overburden" because they are less than 10 lbs per square foot and are easily removable. Overburden means it is a non-integral part of the roof, like a welcome mat, a table and chairs, or a planter box. In those cases, the fire code typically does not apply. Other markets, like San Francisco, limit the amount of square footage that can be flammable and installed on a flat roof. For more information contact us or check with your local building inspector.

Is wind uplift a concern for the AZEK Paver system?

Yes, AZEK always encourages and recommends taking the utmost safety precautions when installing AZEK Pavers. In high wind zone areas, or on flat roofs that are greater than a couple stories, please contact us for recommendations on adhering the pavers to the grid. The combination of building height, wind zone, parapet height, and surroundings are taken into account to make sure the application will be safe.

Can I use AZEK® Resurfacing Pavers over an existing concrete patio/walkway?

Yes, the AZEK® Paver system is designed to resurface existing concrete. The pavers will contour to the concrete underneath, so the more even it is the better the new surface will look.

Can chalk be used on AZEK® Pavers?

Yes, chalk can be used on the AZEK® Paver system. Given the low porosity, it will clean up quick and easy.

Can I use AZEK® Pavers for indoor applications?

AZEK® Pavers are not recommended for indoor use.

Can I use AZEK® Resurfacing Pavers over an existing brick paver patio?

AZEK® Resurfacing Pavers will perform best over even surfaces. If the existing bricks are set evenly, our system will work well over the top.

What building codes may be affected by resurfacing a deck?

AZEK® Resurfacing Pavers will raise the surface of the deck by 1.75”. This will lower the railing height and raise the height of the bottom step. When capping off the steps, the riser trim may reduce the depth of the stair tread. Make sure the addition will not affect the deck being up to code. It is also important to keep in mind the height of any door threshold on the deck. In some markets, fire ratings may also need to be considered.

Can I put a hot tub over AZEK® Pavers?

Yes. AZEK® Pavers can withstand the weight of most hot tubs or spas. Our system has a compressive strength of approximately 2,000 pounds per square inch. If the spa or hot tub is going on a deck, please make sure the deck itself can support the additional weight.

Are AZEK® Pavers recommended for horse barns or other equestrian applications?

There have been several horse barn applications done with AZEK® Pavers. However, we have not done any specific testing for equestrian suitability and cannot formally recommend it.

Can I drive on AZEK® Pavers?

Yes, under certain conditions. Standard and Permeable Pavers can be used for low volume, low speed vehicular traffic such as driveways and parking lots. Resurfacing Pavers are not for any vehicular traffic. Maintaining proper drainage and the appropriate amount of sand between the pavers will be difficult to achieve with the Standard Pavers.

What is a drainage mat?

A drainage mat, or sheet drain or drainage board, is a system that rolls out on top of the waterproofing membrane beneath AZEK® Pavers. Its purpose is to protect the membrane and create a pathway for water to escape to the drains. It is used on the majority of waterproofed flat roof applications. Drainage mats typically come in 4’ x 50’ rolls and are 7/16" thick. They are NOT affixed to the pavers or the membrane - they float between the two. The segments are installed next to each other to cover the waterproofed areas underneath the pavers. We recommend using the Enkadrain 3801 drainage mat for the majority of applications.

Do AZEK® Pavers have an odor? If so, does it go away?

Like that new car smell, your AZEK® Paver project may have a rubber odor when first installed, but it does fade with time.

Can pavers be used with a snow melt system?

AZEK Pavers have shown moderate success with different hydronic and electric snow melt systems when the temperature is above 15 degrees Fahrenheit. Unlike concrete, products containing rock salt and ice melt with calcium chloride may be used on AZEK Pavers without fear of harming the pavers. These products generally deteriorate concrete and may void their warranty.

Do AZEK® Pavers weather?

The color and finish of AZEK® Pavers may weather over time. The finish may have more of a matte appearance after UV exposure and look more natural over time. Weathering occurs as a function of the environment, moisture, sunlight, heat, time, and other variables which may vary. Weathering is aesthetic and not a product performance issue covered under the AZEK Paver warranty.

How warm do AZEK® Pavers get?

Color can have an effect on this, but testing shows that AZEK® Pavers get about as warm as composite lumber. On a sunny 90ºF day, darker-colored pavers could reach 140ºF. Interestingly, AZEK® Pavers quickly adapt to changing temperature conditions. This means that as the sun goes down, they will rapidly cool to the new ambient temperature.

MOLDING

What types of fasteners can I use with AZEK® Moulding?

You will want to use the same fasteners you would use for installing wood trim and siding. They should be stainless steel or hot dipped galvanized and long enough to penetrate the substrate a minimum of 1-1/2”. For best results, use fasteners designed for wood trim and wood siding. These fasteners have a thinner shank, blunt point, and full round head. Standard nail guns work well with AZEK® Moulding. If using pneumatic tools, use a fastener with a full round head and set the pressure so the fastener goes just beneath the surface of the AZEK board. IMPORTANT: Staples, brads, and wire nails should never be used. These products have shanks that are too small in diameter to control the thermal expansion and contraction properties of AZEK Moulding. Please see AZEK Trim & Moulding installation guidelines for details.

Can AZEK® Moulding yellow over time?

Unlike some exterior moulding on the market, AZEK® Moulding resists yellowing over time due to the UV protection throughout the product.

Can I heat form AZEK® Moulding?

Yes, AZEK Moulding can be heat formed, however, various shaped details or dimensions of the profile may be lost in the process.

How do I clean my AZEK® Moulding?

Depending on degree of cleaning needed, power wash or hose loose dirt off of the moulding. If using a power washer, be sure to test the pressure setting and nozzle first to ensure that the surface of the moulding will not be damaged. Other cleaning methods include using a soft cloth and a mixture of mild detergent. Some people have found the Mr. Clean Magic Eraser to work on pencil or other black marks. Other methods include, mild household spray cleaner like Simple Green or Krud Kutter Cleaner/Degreaser, Oxiclean, or denatured alcohol. When using cleaners other than a mixture of mild detergent and water, it is best to test on a small area or a scrap piece of AZEK Moulding, to make sure it does not harm the surface or damage the product’s appearance. Always read the cleaning product manufacturer’s specific information before using any product on your AZEK Moulding and follow their instructions. WARNING: Keep children and pets away from cleaning product and the Trim until completely dry. IMPORTANT: Do not use solvent based cleaners as they can harm the finish of AZEK Moulding. Consult with your paint manufacturer for instructions on cleaning AZEK Moulding that has already been painted.

PORCH

What colors of AZEK® Porch are available?

AZEK® Porch is currently available in Brownstone, Slate Gray, Morado®, Silver Oak®, and Oyster®. This traditional looking tongue and groove product can boost curb appeal with beauty that is similar to indoor flooring. AZEK Porch has a sleek, high-end look in colors designed to complement any architectural style.

What is the difference between AZEK® Deck and AZEK® Porch boards?

AZEK® Deck and AZEK® Porch are made of the same high performance material, but the difference comes in their application and installation. Installing a porch versus a deck is also different with the porch installation requiring the joists to pitch away from the house at 1/4" per foot. AZEK Porch boards are narrower (1" x 3 1/8" wide) than deck boards and are secured by a tongue and groove. They are available in 10', 12' and 16' lengths. AZEK Deck boards, available with square edges or grooved edges, are 1" x 5 1/2" wide and are available in 12’, 16’, or 20‘ lengths.
Review our AZEK Porch samples.
Review our AZEK Deck samples.

Can AZEK® Porch be used near water?

Yes. Since AZEK® Porch is capped polymer flooring, it is resistant to rot and decay caused by moisture, making it the ideal material to use around water. It’s comprised of 100% inorganic materials, which means it isn’t susceptible to moisture related deterioration commonly seen with wood. Its synthetic makeup protects it against rotting, warping and cupping—all water-related issues. If you want to include a water feature in your porch plan, AZEK capped polymer porch flooring is the perfect material to choose.

WARRANTY

How long is my AZEK® Warranty?

Read the full details regarding all current AZEK® warranties.
For any questions regarding historical warranties, please call 1-800-307-7780.

Deck Designer

Is there a way to improve the speed of AZEK Deck Designer?

Yes. Under ”Settings”, in the toolbar to change the graphics preset form “Good” to “Fantastic”. This will improve increase the speed of the processor tool without significantly affecting visual quality. You can also click “Custom” to change other variances to the look of your design.

How can I get a list of the materials I will need for my deck design?

Our Deck Designer provides you with a list of the AZEK® and TimberTech® decking and railing products you selected in your deck design. Click on the “Bill of Materials” icon in the toolbar to view and print the list when you’ve completed your design. Please note that the materials list does not include substructure material such as beams and joists -- your contractor will be able to provide the most accurate estimates for these materials.

How do I obtain a permit for my deck?

Check your local building codes for permit requirements for your home. This is usually required for any structure, such as a deck, that necessitates the installation of footings. You don’t want to receive a note from the city notifying you that your deck isn’t up to code! Plus, you’ll want to make sure it’s safe and secure for loved ones and visitors.

How do I obtain a quote for my virtual deck?

Before ordering materials, use the Deck Designer to determine what and how many materials are needed. We recommend contacting a contractor or dealer to review your design to determine the complete list of materials you’ll need to bring your deck to life. They will also be able to provide accurate estimates for your deck.

How do I find/contact a local contractor to bring my virtual deck to life?

Use either of the following links to find a list of local contractors:

Who can I contact to report issues with the Deck Designer app?

We’re happy to help with any questions you have while designing your dream deck. Please feel free to call us at 1-877-ASK-AZEK.