Frequently Asked Questions

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General

  • I want to see an AZEK® Deck in person. Where can I find your products?

  • How is TimberTech® different from AZEK®?

  • Can I install AZEK® products myself or do I need to hire a contractor?

Products

Decking

  • What is AZEK® Deck made of?

  • Can I power wash AZEK® Deck?

  • What is the best way to clean AZEK® Deck?

  • What is the minimum height from the ground that AZEK® Deck must be installed?

  • Will AZEK® Deck weather?

  • Can I use AZEK Adhesive or caulk with AZEK® Deck?

  • Can AZEK® Deck be used near water?

  • Can I use AZEK® Deck on a roof top application?

  • Will AZEK® Deck get mold on it?

  • What colors are available for AZEK® Deck?

  • Is AZEK® Deck ICC code compliant?

Railing

  • What comes in the AZEK® Rail Pack?

  • What is included in an AZEK Glass Channel kit?

  • Can you paint AZEK® Rail?

  • What size Secure Mount Posts do I need?

  • What comes in the AZEK Baluster pack?

  • Can AZEK® railing and decking products be curved or bent?

  • What are the differences between AZEK® railing collections?

  • How do I clean AZEK® Rail?

  • Can I use an aluminum baluster with AZEK® Rail?

  • What is the exact length of the AZEK® Rail kit?

  • What comes in the AZEK® Rail kit?

DrySpace

Trim

  • What type of caulk can I use with AZEK® Trim?

  • Can AZEK® Trim be used in structural application?

  • Does AZEK® Trim come in colors?

  • Do I need to paint AZEK® Trim?

  • What can I use to fill nail holes in AZEK® Trim?

  • What type of fasteners should be used to install AZEK® Trim?

  • What can I use to clean AZEK® Trim?

  • Can AZEK® Trim be used in interior applications?

Moulding

  • Can I heat form AZEK® Moulding?

  • Can AZEK® Moulding yellow over time?

  • What types of fasteners can I use with AZEK® Moulding?

  • How do I clean my AZEK® Moulding?

Pavers

  • How warm do AZEK® Pavers get?

  • What building codes may be affected by resurfacing a deck?

  • Can I use AZEK® Resurfacing Pavers over an existing concrete patio/walkway?

  • Can I drive on AZEK® Pavers?

  • Can I put a hot tub over AZEK® Pavers?

  • Can I use AZEK® Resurfacing Pavers over an existing brick paver patio?

  • Is wind uplift a concern for the AZEK Paver system?

  • Can I install AZEK® Pavers on a flat roof that has fire code requirements?

  • Can AZEK® Pavers be used on a roof pedestal system?

  • Do AZEK® Pavers weather?

  • Can pavers be used with a snow melt system?

  • Do AZEK® Pavers have an odor? If so, does it go away?

  • What is a drainage mat?

  • Are AZEK® Pavers recommended for horse barns or other equestrian applications?

  • Can I use AZEK® Pavers for indoor applications?

  • Can chalk be used on AZEK® Pavers?

  • Can AZEK® Pavers be used to resurface a concrete or asphalt driveway?

  • Are there any building code requirements for AZEK® Pavers?

  • Are there any building code requirements or building code reports available for Canada?

Porch

  • What is the difference between AZEK® Deck and AZEK® Porch boards?

  • Can AZEK® Porch be used near water?

  • What colors of AZEK® Porch are available?

Cladding

Warranty

Deck Designer

  • Who can I contact to report issues with the Deck Designer app?

  • How do I find/contact a local contractor to bring my virtual deck to life?

  • How do I obtain a quote for my virtual deck?

  • How do I obtain a permit for my deck?

  • How can I get a list of the materials I will need for my deck design?

  • Is there a way to improve the speed of AZEK Deck Designer?

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